Reset MFA

It is mandatory for the users signed up with Allegion to setup and use multi-factor authentication during their logins. However, at times, it is likely that the enrolled MFA method should be reset in the event of a changed mobile number or a change in authenticator app. In order to support the users needing to reset, a new feature called "Reset MFA" is introduced where users themselves can reset their enrolled method(s).

Pre-Condition: User has enrolled to an MFA method before.

Steps to follow:

1. User logs into Manage MFA or clicks on the link from the login page as shown below.

2. Upon successfully logging in, user will see the enrolled methods. Please note that the ellipsis(⋮) is shown against the enrolled methods only.

   

3. Clicking on the ellipsis (⋮) shows the possible options and reset is among them.

   

4. Clicking on the Reset warns the user to confirm as the action is irreversible. If the user confirms to proceed, then, a new tab is opened where the user can newly enroll to the selected method.

   

5. Here on, it is similar to that of a new enrollment where the user chooses the authenticator app to scan the QR or enters a new mobile number to complete enrollment.
6. If authenticator is being reset, then, a QR is shown as below to proceed to using a new authenticator app to enroll.
7. 

8. If a mobile phone is chosen, then, the below flow appears

       >      >    

9. Upon successfully resetting the method (re-enroll), the user can close the tab.